The Mills Fabrica Membership Experience Assistant (London)
Posted on: 26 January 2022
The Mills Fabrica is driving sustainable innovations through our business incubator, investment fund and coworking space along with our innovation gallery and concept store called Fabrica X. With locations in Hong Kong and London, and supporting startups globally, join us now on our mission to create a better future for our planet!

The Role:

The Membership Experience Assistant will be instrumental in creating a seamless experience for the members and visitors of The Mills Fabrica UK coworking space.

Hours: Full-time, Monday to Friday, 9pm – 6pm
Location: King’s Cross, London



  • Front of house – acting as the first point of contact for members and visitors at the front desk
  • Lead-generation for new members, organising and leading tours
  • Member retention – ensuring members are happy and working on initiatives and projects for continuous improvement of the membership experience
  • Planning member-exclusive events
  • Facilities maintenance – liaising with the Estate Facilities Manager to ensure all issues are reported and resolved
  • Maintaining the Members’ database and website
  • Space management – general upkeep of the coworking space including pantry, access cards management, enforcing house rules
  • Membership communication – curating content for regular newsletters
  • Assisting the team with admin and ad-hoc tasks as and when required



  • Experience working in a similar role
  • Good knowledge of Microsoft Office programmes and Airtable (preferred)
  • Excellent communication and interpersonal skills
  • Good attention to detail
  • Ability to work in a team as well as on your own


How to apply

If you are interested in this role, email us at with your CV.


Company Overview:

About The Mills Fabrica
The Mills Fabrica is an innovation platform dedicated to supporting techstyle and agritech companies transition to a more sustainable future through innovations and collaborations. Officially launched in Hong Kong in December 2018, The Mills is a landmark revitalization project by the Nan Fung Group, transforming their old textile factories into a new heritage, experiential retail and innovation centre. With its business incubator, investment fund, spaces in Hong Kong and London, and community-building initiatives, The Mills Fabrica aims to create success stories of collaborations between innovators, entrepreneurs, organisations and corporates, that together, will drive positive change for future generations.

Nan Fung Group
Nan Fung Development Limited is a subsidiary of Nan Fung Group, one of the largest privately-held conglomerates in Hong Kong with global interests in real estate development and investment and holds a well-diversified, substantial financial investment portfolio. The Group was founded in 1954 and has a track record spanning over 50 years with over 165 projects including residential, commercial and industrial buildings. The Group also strategically focuses on first-tier cities in Mainland China and recognises attractive opportunities for development and investment overseas, including New York and London.

In recent years, the Group expanded its investment focus on ICE (Innovation, Creativity and Entrepreneurship), exemplified by its signature project, The Mills, a revitalization of its legacy yarn factories into a hub promoting techstyle (intersection of technology and lifestyle) and an integrated destination housing an experiential shop floor, startup incubator and interactive gallery. The Group also made significant progress in investments related to life sciences globally via Pivotal Life Sciences; and in Mainland China via an affiliate, New Frontier, which focuses on healthcare, elderly care, education and new technology.

Official Website: