Customer Experience Associate

Posted on: 20 October 2022

Company Overview

ADAY is a direct-to-consumer brand with the aim to lift the standard for clothing through great design + a better supply chain. We’re a team of optimists (currently working remotely around the globe) and we’re dedicated to making positive changes in the world around us. We’re also pretty fun (if we do say so ourselves), and we strive to make each day interesting, challenging and rewarding. 

We’ve raised over $10m in venture capital and were named one of the Most Innovative Companies in the World by Fast Company. You can read more about us in places like Fast Company, Vogue, Refinery29 + Conde Nast Traveler (and many more).

Job openings



  • We’re committed to building each other up and being there for our teammates—we’re an ADAY family. 

  • We believe in flexibility and accountability. We encourage our teammates to manage their own schedules (an early bird working at 6am is just as awesome as a night owl working at 10pm—you get to choose), and to take time off whenever needed (we’ll share our favorite travel tips and adventures, too). We like to work hard and relax hard. 

  • We are excited about the future of ADAY and the future of each of our teammates. We are passionate about personal growth and we’re here to support each person in their journey, no matter what that looks like. 

  • We know that diversity is what makes us great. We’re committed to diversity in all areas, and we believe that every person on our team has an important point of view that deserves to be heard, no matter the role or seniority.

This Role

We’re looking for an inspired individual to join our Customer Experience team. You’ll be fully immersed in all of our Customer Experience, including (but not limited to) using social media, having great conversations with customers and solving any order issues. Our ideal candidate is highly organized, an incredible team player, but most of all has a creative and curious mind. You love creating new experiences, making the most out of life, you work out and you work hard. You’re optimistic and love to look on the bright side to find the best solution, which could be something completely new.

Your Future Responsibilities

  • Figure out what questions we’re not asking and how we can make the customer experience better.

  • Analyze and use data to bring insight from customers to the rest of the team to make critical decisions.

  • Support CX in driving revenue and retention.

  • Identify new lever driving efficiencies in our CX team.

  • Proactively implement new and exciting ways to delight our customers.You have great ideas and you’re eager to make it happen.

  • Talk with our customers across all platforms, from instagram DM to Whatsapp to email.

  • Know the ADAY customer inside and out—be the customer advocate in every decision-making process, speak with customers frequently, and explore new ways to reach our community.

  • Work closely with Marketing and Operations teams on cross-functional projects such as product launches, operational changes, and the like.

Who are you?

  • You have a customer-first (and customer-obsessed) attitude who is excited to bring tons of new ideas to the table while also executing on the good ones we already have.

  • Your enthusiastic attitude is always present when talking to customers about anything and everything – there will be lots of surprises and challenges, but you love finding a great outcome to a challenge.

  • You have excellent spelling and grammar. That's right – we're looking for a grammar nerd.

  • You are naturally self motivated, able to effectively manage time and productivity, as well as deep curiosity and a drive to get to the bottom of new questions.

  • You have experience working as a core member of a small team and able to be resourceful.

  • Your lifestyle already pioneers the ADAY culture of doing more with less.

  • You have a desire to grow as a leader of our CX team.

  • You are often complimented on your strong empathy and people skills. You love brightening up people’s days.