Supplant
Operations Coordinator

Posted on: 25 May 2022

SUPPLANT
Company Overview

The Supplant Company is a University of Cambridge start-up, a graduate of the Y-Combinator accelerator program, and is backed by major VCs in the US and Europe. We are an innovative and dynamic ingredient company, creating products to address major health and environmental challenges in the global food system as well as the wider consumer goods and materials sectors. Based on our proprietary carbohydrate platform, we are developing ingredients that are better for people and the planet.

Job openings

Responsibilities:

  • Manage and process all customer sales orders including confirming receipt, coordinating with 3PL warehouse/freight broker, communication of delivery, and shipping documentation
  • Manage all E-Com (Shopify and Amazon) order fulfillment with 3PL fulfillment house
  • Process, track, and maintain all sample requests from Sales, Business Development, and PR teams
  • Communicate with customers via phone and e-mail regarding new orders, order status, product availability, product details, and other questions
  • Assist in customer onboarding and documentation requests
  • Coordinate with Marketing and Sales teams to manage inventory of customer marketing and promotional materials
  • Maintain and update customer information as necessary
  • Create weekly reporting for management of customer service metrics and KPIs
  • Support Operations and Supply Chain teams to ensure product continuity and identify potential issues for all SKUs
  • Assist in identifying time and cost saving measures
  • Collaborate with internal teams on ad-hoc projects and reports

Requirements:

  • Bachelor's degree in Business Administration, Operations or related field
  • 2+ years experience in the Food Industry with focus on manufacturing, supply chain and customer service preferred
  • Strong organizational along with excellent interpersonal, written/oral communication and presentation skills, including full competence with Microsoft Office (Excel, PowerPoint, Word and Outlook11
  • Proven ability to work independently as well as collaboratively
  • Demonstrated ability to excel in a hands-on, fast paced entrepreneurial environment
  • Highly adaptable & resourceful
  • Strong oral and written communication skills

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