Fulfilment/3PL Manager

Posted on: 12 July 2022

Company Overview

We believe that fashion is art lived daily, uniquely expressing one’s personal style. Each piece meticulously crafted to last lifetimes, potentially appreciating in value and lovingly passed down from generation to generation.

Job openings

We’re looking for exceptional talent to join our passionate and innovative Operations team as Fulfilment/3PL Manager. Join us and be part of Reflaunt’s team and help shape the future of resale and retail!

The Company

Reflaunt is disrupting fashion retail by connecting high-end brands and retailers with the second-hand market. Reflaunt empowers retailers to gain control and capture the multibillion-dollar opportunity of second-hand. Our technology allows brands to give their shoppers the option to resell, donate or upcycle their past purchases in a click and get paid in cash or in store credits to shop again.

Founded in 2018, Reflaunt is growing fast and fundamentally changing retail’s traditional linear model, helping leading players transition to a circular model. Our mission to extend the lifecycle of luxury items is leading innovation in sustainable fashion.

Global Brands such as COS (H&M group), Balenciaga, Ba&sh and other industry leaders has partnered with us. Reflaunt is part of several incubators of which Fashion for good, sponsored by Kering, La Maison des Startups, sponsored by LVMH and New York Fashion Tech Lab.

The Role

We are looking for a Fulfilment/3PL Manager to oversee the expansion of our distribution network globally and to manage the relationship with 3PLs. The right candidate should be agile managing external partners, collaborate with internal stakeholders and dedicated to operations excellence.

This position is based in Lisbon and will be reporting to the VP of Operations.

Duties & Responsibilities


Putting in place excellency in the operational processes and solutions for the company. Within this:

3PLs Management

  • Coordinate and communicates business requirements such as volumes and upcoming campaigns and standards to 3PL, and ensures their successful execution.
  • Oversee 3PLs operational performances by conducting monthly reviews. Identify any trends that may affect performances, and determine actions to be taken.
  • Initiate and implement a continuous improvement plan with each partner aiming to increase productivity and reduce costs.
  • Oversee inventory accuracy by coordinating regular cycle counts and lead yearly stock take. Investigate reasons of discrepancies and build action plan.
  • Participate to budget forecast and closely monitor actuals.
  • Manage invoices reconciliation and coordinate claims and disputes.

Project management

  • Engage to tender process for new distribution centre: contribute to the elaboration of RFQ documentation - identify potential partners – proposals assessment, negotiation and final decision.
  • Consolidate and assess enhancement requests raised by users (internal system) and coordinate with Product and Tech teams for their planning and deployment. 
  • Lead numerous projects improving our efficiency, customer experience and cost (Digitalization process, packaging, …) 

People management

  • Lead the team on their day-to-day task
  • Recruit, train, motivate and develop team potential


  • 6+ years of experience in Logistics, ideally in fashion retail industry 
  • Master’s degree in Supply Chain Management or Logistics or related field preferred
  • Strong analytic and problem-solving skills
  • Excellent project management skill set
  • Ability to work in fast paced environment and under pressure
  • Strong interpersonal skills (listening, negotiation, conflict management)
  • Good planning and organizational skills to balance and prioritize work
  • Hands-on and solution-oriented
  • Self-starter and autonomous
  • Excellent Communication Skills in English (verbal, written)
  • Experience building and managing successful teams