We’re looking for exceptional talent to join our passionate and innovative Operations team as Fulfilment/3PL Executive. Be part of Reflaunt’s team and help shape the future of resale and retail!

The Company

Reflaunt is disrupting fashion retail by connecting high-end brands and retailers with the second-hand market. Reflaunt empowers retailers to gain control and capture the multibillion-dollar opportunity of second-hand. Our technology allows brands to give their shoppers the option to resell, donate or upcycle their past purchases in a click and get paid in cash or in store credits to shop again.

Founded in 2018, Reflaunt is growing fast and fundamentally changing retail’s traditional linear model, helping leading players transition to a circular model. Our mission to extend the lifecycle of luxury items is leading innovation in sustainable fashion.

Global Brands such as COS (H&M group), Balenciaga, Ba&sh and other industry leaders has partnered with us. Reflaunt is part of several incubators of which Fashion for good, sponsored by Kering, La Maison des Startups, sponsored by LVMH and New York Fashion Tech Lab.

The Role

We are looking for a Fulfilment/3PL Executive to coordinate daily operations with our 3PL partners globally.

This position is based in Lisbon and will be reporting to the Fulfilment/3PL Manager.

Duties & Responsibilities

Putting in place excellency in the operational processes and solutions for the company. Within this:

3PLs Management

• Monitors daily receiving, QC, digitalization and order fulfilment activities ensuring compliance to SLAs. Coordinate with 3PL corrective actions when required.
• Coordinate returns reintegration, investigate incomplete orders and cancelled orders.
• Participate to 3PLs monthly reviews.
• Coordinate continuous improvement plan.
• Oversee inventory cycle counts and yearly stock take. Investigate reasons of discrepancies and build action plan.
• Check invoices and related supporting documents.
• Drive claims and disputes reviews.
• Prepare reports for the management.
• Report to tech team system errors or bugs.

Project management

• Participate to new distribution centre launch - UATs, Training, system configuration, ...
• Propose system and process enhancements and participate to their deployments
• Engage into projects improving efficiency, customer experience and cost reduction (Digitalization process, packaging, …)

Requirements

• 2+ years of experience in Logistics ideally in retail/e-commerce industry
• Bachelor’s degree or hi in Supply Chain Management or Logistics or related field preferred
• Problem-solving skills
• High energy level with ability to multitask
• Ability to work in fast paced environment
• Good organizational and coordination abilities
• Hands-on and solution-oriented
•  Good attention to details

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